If a person aged over 18 and able to accept delivery is at the delivery address when the order arrives, the order will be delivered. If no such person is at the delivery address:
- For small homeware items, your delivery will be redirected to your local post office or courier distribution centre depending on the carrier.
- For large homeware and furniture items, you will be charged a redelivery fee.
For furniture deliveries, we call prior to delivery to ensure someone over the age of 18 will be available to receive the item, so if you know that you are not going to be available, please let us know.