I have a faulty/damaged furniture item, what do I do? Please complete the claim form with all requested information and a customer service consultant will contact you. Related articles I have an existing warranty claim, how do I follow up? How do I process a new warranty claim? What should I do if my furniture is damaged during delivery? I have a faulty/damaged homewares item, what do I do? Can I exchange or return an item for a change of mind?