I have a faulty/damaged homewares item, what do I do? Please visit your local store or complete the contact us form and a customer service consultant will be in touch. Related articles I have a faulty/damaged furniture item, what do I do? How do I process a new warranty claim? I have an existing warranty claim, how do I follow up? Can I exchange or return an item for a change of mind? What should I do if my furniture is damaged during delivery?