New Claim - Please use this form if you are reporting a fault/damage on your product for the first time. To process a new claim form click here.
Existing Claim - Please use this form if you have already reported the fault/damage on your product and have been given a claim number as a reference. This form is used to follow up on your claim or send us additional information/photos. To update an existing claim form, click here.
myfreedom – Manage my Membership - Please use this form if you have any enquiries relating to your myfreedom membership. To send a myfreedom enquiry, please click here.
Delivery - change/cancel/track my delivery - Please use this form if you have a delivery booked and need to make a change to the booking, need to book a delivery, cancel a delivery or track a delivery. To make a change to your delivery please click here.
Information - Product and Store - Please use this form if you have a product query, need to make contact with the store, pay a balance, make a purchase, add an item to your order or any enquiry in relation to homewares product that cannot be found in our FAQs. Click here to complete this form.
Contact Freedom - Please use this form if you are experiencing technical issues with the website, need to provide feedback or have a complaint. To use this form, please click here.
Please do not use this form to report a new/existing warranty issue.
Spare/Missing Parts - Please use this form if you are missing parts on delivery of your furniture items. To contact us regarding spare/missing parts, please click here.