General

• Can I share my myfreedom membership with my family and friends?
• What are the benefits of myfreedom membership?
• My membership has just expired, and I want to renew
• How do I become a myfreedom member?

Cards

• How do I make a purchase online if I haven’t received my myfreedom card?
• How do I make a purchase in store if I haven’t received my myfreedom card?
• I’ve lost my myfreedom card, what should I do?

Credits

• Can I use my myfreedom credit to purchase a gift card?
• My birthday credit has expired but I haven’t redeemed it?
• My birthday has already passed, but I didn’t receive my birthday credit?
• How do I use my myfreedom credit online?
• How will I receive my birthday credit?

Online Issues

• The myfreedom discount is not applying to my purchase online?
• Since the changes to the myfreedom program, can I still shop online?
• I’m having issues logging in to my myfreedom account?
• How do I use my myfreedom membership online?

Program Changes

• How has my myfreedom membership changed?
• Will there be a new myfreedom program in the future, and will I automatically change over?
• I can’t see myfreedom pricing on the website, how do I get my 5% discount?
• Can I still use Interest free finance with myfreedom?
• Since the changes to the myfreedom program, will I still get my birthday credits?
• When I signed up to myfreedom the main benefit was 15% off full prices, why is it now 5%? Can I still get 15%?

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