Stores

• What time does my nearest store open and close?
• Where is my nearest store?
• Should I measure the area I need to furnish before I come in?

Online

• I can’t find my order confirmation; can you please resend it?
• Do you show everything on your website that is available in store?
• Can I see my past orders?
• Why can't I purchase everything that is shown on your website?

Gift Cards

• I recently became a member, and the membership has changed before I received my card. Will I still receive my card?
• What if I don’t use the entire balance of my gift card?
• How can I check the balance of my gift card?
• Can I get a gift card sent directly to the gift recipient?
• What amounts are gift cards available in?
• How long are gift cards valid for?

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Payment

• Do credit notes expire?
• What is Gem Visa?
• Do you have interest free offers?
• What payment methods does freedom accept?

Services

• Do you offer furniture refurbishment?
• Can you help me with furniture matching and styling?