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Stores

  • What time does my nearest store open and close?
  • Where is my nearest store?
  • Should I measure the area I need to furnish before I come in?

Online

  • I can’t find my order confirmation; can you please resend it?
  • Do you show everything on your website that is available in store?
  • Can I see my past orders?
  • Why can't I purchase everything that is shown on your website?

Gift Cards

  • I recently became a member, and the membership has changed before I received my card. Will I still receive my card?
  • What if I don’t use the entire balance of my gift card?
  • How can I check the balance of my gift card?
  • Can I get a gift card sent directly to the gift recipient?
  • What amounts are gift cards available in?
  • How long are gift cards valid for?
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Payment

  • Do credit notes expire?
  • What is Gem Visa?
  • Do you have interest free offers?
  • What payment methods does freedom accept?

Services

  • Do you offer furniture refurbishment?
  • Can you help me with furniture matching and styling?

Top Articles

  • How do I process a new warranty claim?
  • I have an existing warranty claim, how do I follow up?
  • I don't know which form I should be completing?
  • What time does my nearest store open and close?
  • How has my myfreedom membership changed?
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