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freedom Help Centre
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Stores
What time does my nearest store open and close?
Where is my nearest store?
Should I measure the area I need to furnish before I come in?
Online
How do I contact freedom?
I can’t find my order confirmation; can you please resend it?
Do you show everything on your website that is available in store?
Can I see my past orders?
Why can't I purchase everything that is shown on your website?
Gift Cards
What if I don’t use the entire balance of my gift card?
How can I check the balance of my gift card?
What amounts are gift cards available in?
How long are gift cards valid for?
Can gift cards be redeemed online?
Where can I buy a freedom gift card?
Payment
What if I miss a Afterpay payment?
How does Afterpay work?
What is Afterpay?
What is Gem Visa?
Do you have interest free offers?
What payment methods does freedom accept?
Services
Do you offer furniture refurbishment?
Can you help me with furniture matching and styling?
Top Articles
New Warranty Claim
Existing Claim Follow Up Form
I don't know which form I should be completing?
What time does my nearest store open and close?
How do I contact freedom?
Important changes to the myfreedom experience online.